Below FAQ are some common concerns of our clients before & after purchase.
Should you have any questions, please contact our customer service team at service@uwellmobility.com. We will do our best to assist you.
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
PayPal
We offer a 30 Day Money Back on most Items. Check out our return policy Return Policy.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
If your item(s) do arrive damaged, please send photos to service@uwellmobility.com and we will process an immediate replacement or compensation (usually within 5 business days).
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout.
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Yes, you can change your order at no cost by simply emailing us at service@uwellmobility and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
Generally, you can expect your order to arrive within 5-10 full business days.
Orders are processed and sent generally within 2-3 business days. Shipping time is 3-7 business days, with the fastest delivery time being 3-5 business days.